I don't have anywhere else to post this, but feel that the world needs to know how bad the CenturyLink customer service really is. I've had two outages recently. One was for about 3 days and the most recent was for 6. In the first incident, CenturyLink kept giving me the story that due to a high volume of trouble calls and excess rain the local carrier was unable to get a technician on site. I kept checking in and they kept giving me the same excuse. On day 3 I finally placed a call to the local loop carrier myself and while the support specialist was very confused about how to handle the situation since technically I was a CenturyLink customer and not theirs, he pursued it and made some phone calls. Maybe it was coincidence, but the service went back online while I was on the phone with him. Thank you local loop tech; aggravating CenturyLink techs!
So another office went down last Tuesday about 5:30. Normally the ISP handles the testing, contacts the local carrier, etc. and in the past there have been only short outages. I guess they have changed their policies and don't do anything on an alarm until the end user (me) calls in. Long story shortened...after being on the road doing an upgrade in another office and not being diligent about the offline office, I finally called CenturyLink Thursday AM to find out what was going on. And that's when I found out about their "policy". So now that I have contacted them to say that yes, there is a problem, they did the testing and contacted the local carrier. After some more problems on CenturyLink's end Friday and Saturday, meeting up with the local carrier tech wasn't going to happen until Monday. I followed up Monday morning only to find out that another oversight on CenturyLinks part required that we open a new local carrier trouble ticket.
About 1:30 the local carrier tech called to tell me that he was on sight and the service went back online a short time later. A very snippy, hard to understand, and rude person then called to tell me that nothing was found on the circuit during testing and that everything was fine. I told CenturyLink that something had to of been changed/fixed/rebooted to get things working and he abruptly told me that because everything was fine, he was closing the case and he pretty much hung up on me. And then I had a Woosah moment. After speaking with someone in the local office, come to find out the local carrier tech had fixed a broken wire. So not only did the CenturyLink tech lie about what happened, he did it with attitude...and this would why I am writing this post. Let the power of the Internet due it's job.